Professional Development Book - Now Powered Customer Service | Author Ian Stephens

Now Powered Customer Service Book

$24.95

It’s not just another book on customer service – providing great customer service is 80% psychology, and 20% skill and technique. This book is a profound read which will create a quantum shift in thinking about customer service, and turn your customers into an endless source of referrals.

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Product Description

Why have it?

It’s not just another book on customer service – providing great customer service is 80% psychology, and 20% skill and technique. This book is a profound read which will create a quantum shift in thinking about customer service, and turn your customers into an endless source of referrals.

Content

  • 7 immutable principles which underpin customer service
  • Proven Customer Service Strategies and tools used consistently by high achieving individuals and companies
  • A mind-blowing shift in customer-focused thinking which will turn your whole customer service experience around
  • A recipe to create life-long clients addicted to your service or products, and raving champions of your brand.

 Outcomes

  • Improved customer service KPI’s
  • Increased referrals from existing clients
  • Common language across the entire customer service team

 Call to Action
This book is the definitive text currently supplied to all new training participants in the ‘Now Powered Customer Service’ Program or ‘Cut the Mustard Customer Service’ workshop. If your team was trained prior to Jan 2011, do not miss the opportunity to use this book to reconnect your team to the principles and tools.